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Legal notices and general terms and conditions of sale Les chalets de la Serraz

Apartments in La Clusaz
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Legal notices and general terms and conditions of sale

This site is the property of:

With a capital of: 2 000 €
Head office: 3862 Route du Col des Aravis
74220 La clusaz (France)
Company number : 899606198
Email: contact@chalets-la-serraz.fr
Phone: 04 50 02 48 29
Director of publication : Karine Blanc


It is published by:

The D-EDGE Company
66, rue des Archives à PARIS (75003)
RCS PARIS N° 431 513 852


This site is hosted by the Company:

WPEngine, Inc. Irongate House,
22-30 Duke’s Place Londres, EC3A 7LP,
Phone : 08 00 50 53 049




The present General Terms and Conditions of Sale (GTCS) apply to the reservation made by the client. These GSC are available to Clients on our website. Any reservation therefore implies that the client accepts these conditions in full and without reservation.




The rooms and chalets reserved by the clients are made available from 3pm on the day of arrival. They must be vacated by 12 noon on the day of departure at the latest. If this time limit is exceeded, an additional night’s stay will be charged at the public rate.

1/ Reservations can be made directly with the hotel, by mail, by e-mail or by telephone. Except at the last minute, this method of booking is subject to confirmation by the hotel. If the reservation is made on our partners’ websites, or directly with one of our partners, no confirmation is sent to the client.

2/ In order for the reservation to be definitive, last minute reservation or not, the client must pay a deposit, i.e. 30% of the total amount of the stay (excluding taxes and catering), BEFORE arriving at the hotel, except for reservations made via our partners.

– If the reservation is made on the hotel’s website, the hotelier will contact the client by telephone or e-mail in order to make the payment of the deposit.

– If the reservation is made on the website of one of our partners, the hotelier collects the bank details transmitted by the client on the website. In this case, as specified in Article 3 of these GTC.

– If the reservation is made directly with one of our partners, the latter will send the hotel a written confirmation of the reservation with the client’s information without payment of a deposit or transmission of credit card details.




As invoicing is based on the services ordered for the entire stay, the Client is invited to pay the greatest attention to the cancellation conditions defined below.

1/ The following are considered as cancellations

– Changing the dates of the reservation

– Failure to pay the contractual deposit

– Oral or written warning of the non-arrival of the Client for personal reasons

– Non-attendance of the Client without warning

– Failure to comply with the rules

2/ Cancellations of all or part of the initial reservation must be accepted in writing by the hotel, which may, however, refuse the request to modify the services without any reason. In the absence of written acceptance by the hotel, the reservation shall be maintained under the initial terms and the hotel shall not be liable to pay any compensation.

3/ Any stay booked or started at the hotel is due in full in accordance with the reservation made by the client. No refund or discount will be made in the event of non-arrival or early departure, at the Client’s initiative, whatever the reason (except for the exclusion below, article 3).

4/ cancellation period :

If the cancellation is made more than 05 days before the beginning of the stay, the entire deposit paid is returned to the client. From 5 to 3 days before arrival, the deposit is retained by the hotelier and definitively lost for the Client. From 3 days before arrival 50% of the total reservation is retained by the hotelier. On the day of arrival, the full amount of the reservation is due.

5/ Exclusions to the application of the cancellation conditions :

– Death of a family member: a death certificate and proof of family relationship must be provided

– Hospitalisation of the client or a member of his/her family: a certificate of admission to hospital specifying the reason for admission must be provided

– Major damage to the client’s main residence (fire, destruction, burglary): proof of damage must be provided.




In the event that the hotel is unavailable, in the event of force majeure, technical problems in the hotel or for any other reason, the hotel reserves the right to accommodate the Client, in whole or in part, in a hotel of equivalent category for services of the same nature. The hotel shall not be liable to pay any additional compensation.




The prices are expressed in Euros. The applicable rates are those in force on the day the reservation is made. The rates are increased by the tourist tax. They may be modified in the event of legislative and/or regulatory changes likely to lead to price variations such as: modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in force on the date of invoicing. In any event, if the reservation (numbers and/or meals) is at least 10% lower than the initial reservation, the Client may be charged new rates due to the lower services.




1/ deposit

For both individuals and groups, the deposit must be paid either by telephone, by credit card or by post by bank cheque, or by transfer directly to the hotel’s bank account. In the case of a reservation on our partners’ websites for which payment cannot be made online, the credit card details will be taken by the hotelier who undertakes to use them only in the event of cancellation as specified in article 3: cancellation.

2/ balance

For a hotel room, the balance must be paid at the latest on the day of departure. Cash, cheques and credit cards are accepted.

3/ Failure to pay

In the event of non-payment on the contractual due date, late payment penalties will be due from the day after the due date of the invoice at a rate of 15% per annum, applied to the total amount of the invoice including VAT. In addition, a fixed indemnity amounting to 40 € excluding VAT per debt shall be payable from the day after the due date of the invoice, to which shall be added an additional indemnity to cover all costs incurred in the event of contentious recovery. It is hereby recalled that any payment made after 60 days from the date of issue of the invoice is legally considered as an abusive practice and is subject to criminal prosecution.  In addition, any failure to pay by the contractual due date shall render all outstanding debts owed by the Client under invoices issued by the hotel immediately payable, and shall result in a change in the terms of payment, i.e. the Client must prepay any new reservation request until all debts owed to the hotel have been paid in full.




It is specified that the hotel does not provide any services related to transport. It may not therefore be held responsible for any problems relating to the transport of Clients (delays, cancellations, etc.).




The Client accepts and undertakes to use the room or chalet “in good manners”. Therefore, any behaviour contrary to good morals and public order will lead the Hotelier to ask the Client to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made.

The Client undertakes not to bring additional persons without the express permission of the Hotel Owner, and not to sublet the accommodation. If this is not the case, the hotel owner is entitled to refuse to rent the room and/or chalet and to retain the deposit.

Access to the swimming pool: the client undertakes to respect the internal rules for the use of the above-mentioned services; moreover, the use of the pool by a minor is under the full responsibility of the parents or legal representatives.

The client is responsible for all damage caused by him/herself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances may the establishment be held responsible for damage of any kind, in particular fire or theft, which may affect the objects or materials deposited by the Client during the accommodation.

Similarly, any parcel, package, etc., left at the hotel before and during the stay may be received by the hotel, but the hotel shall in no case be liable for any incident, deterioration, incorrect number of parcels, damaged parcels, or any delivery problem. In the event of a problem, the Client undertakes to contact the supplier or carrier directly.

The Client and its insurers waive all recourse against the hotel, its staff and its insurers for any direct or indirect prejudice resulting from the total or partial destruction of all equipment, movable objects, fittings, any values whatsoever, goods, as well as the deprivation or disturbance of the use of the premises.




Small animals are allowed in the hotel and in the chalets for a fee of 20 €/day including the bowl.

The client is responsible for his animal. They must be kept on a lead in the common areas of the hotel. We decline all responsibility for the animal. The client must pick up after his pet in the hotel. Bags will be provided at the reception desk for this purpose.




It is strictly forbidden to smoke in the hotel and chalets in accordance with the law of 02/01/2008.




The hotel shall not be held liable for any changes in the structure of any kind whatsoever: transfer of establishment, closure of establishment, etc. The photos presented on the website are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotel give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The guest may not make any claims as a result. The hotel may not be held liable for any indirect damage resulting from the present contract, in particular operating losses, third-party acts, acts of the Client or acts of its partners.




The obligations contained herein shall not be applicable or shall be suspended if their execution has become impossible due to a case of force majeure, such as :

Act of public authority, hostilities, war, act of the president, natural disaster, fire, flood, strike without notice… The parties shall make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of this event, without which it shall not be discharged of its responsibility.




These GTC may be amended at any time. In this case, the Hotel shall inform the Client of the changes before the start of the services. The new version of the GTC shall then apply to the relationship between the parties.




The nullity of one or more articles of these GTC shall not entail the nullity of the entire GTC. All the other stipulations of these GTC shall remain applicable and shall produce all their effects.




In the event of a dispute, claim or disagreement concerning part of the invoice, the client undertakes to pay the undisputed part without delay and to indicate in writing to the establishment concerned the reason for and the amount of the dispute, within a period of 7 days from the date of the end of the accommodation. After this period, the service and the invoice are considered to be accepted and cannot give rise to any further complaint by the client. In the event of a dispute, and in the absence of an amicable agreement, the competent courts will be those of the location of the registered office of the company operating the establishment.




The applicable law is French law.




All written communications between the parties (letters, notifications, e-mails, etc.) must be sent for the hotel to its postal or electronic address, and for the client to the postal or electronic address indicated in the reservation.




The services offered by the hotel such as package reservations, equipment rental, are governed by the terms and conditions of sale of the service providers concerned.




Users of our website and clients of Les Chalets de la Serraz agree to be bound by our Privacy Policy.

In accordance with the regulations in force concerning the management and protection of personal data (RGPD), you may access your data, rectify it, request its deletion or exercise your right to limit the processing of your data.

The privacy policy is downloadable here.